Refunds and cancellation
Last updated 8 October 2026
Draft - under legal review. This page is not final. Text in [square brackets] is still to be filled in.
Land Records sells digital records and maps, paid for from a prepaid wallet that you top up by UPI. This policy explains when you get money back and how long it takes.
If a record can’t be fetched
You are not charged. When you buy a record, its price is held from your wallet. If the record cannot be fetched, the held amount goes back to your wallet automatically. You do not need to ask.
If a record is wrong or unreadable
If a record you bought is blank, unreadable, or is for a different survey number from the one you chose, tell us within [X days] of buying it at [email protected]. Include the record name and the survey or CTS number. If the problem is on our side, we will supply the correct record or put the price back in your wallet within [X working days].
We cannot refund a record because of what the official record says, for example a different owner name or area from what you expected. The record is a copy of the official revenue record.
Cancelling a purchase
Records are delivered as soon as they are ready, so a purchase cannot be cancelled once the record has been delivered. Village plot maps are available to view for 365 days from purchase; an unused part of that period is not refunded.
Wallet top-ups
- A top-up that is not credited. If you paid by UPI and the money is not in your wallet within [X hours], write to [email protected] with the UPI transaction ID (UTR), amount and date. We will check and either credit your wallet or return the payment to the account it came from within [X working days].
- Paid twice, or paid the wrong amount. Contact us with both transaction IDs. We will credit the extra amount to your wallet, or return it to the account it came from within [X working days], as you prefer.
- Unused wallet balance. [Wallet withdrawal policy.]
How refunds are paid
Refunds of a payment go back to the bank account or UPI ID it came from. Once we start a refund, it usually reaches your account within [X working days], depending on your bank.
No subscription
There is no subscription or sign-up fee, so there is nothing to cancel. You can stop using the service and ask us to close your account at any time.
Contact
Email [email protected]. See also the Contact page.